Customer Returns Procedure:

• Frozen Food, Baby Food, Fresh dairy products and all other Fresh loose/ scalable Products are not to be returned once the customer leaves the premises.
• Items purchased during promotions and/ or special offers cannot be returned, only replaced with other items.

When a customer returns an item, ensure the following below:

• Confirm the product in hand is purchased from Almuntazah.
• Check expiry date and packaging.
• Do not except returns after 7 days of purchase.
• Only accept the item if it’s in a sellable condition (exceptions made for damaged items).
• Accept returns from other branches, however, make sure correct transfer entries are made.