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AlFuttaim Son’s will accept, for return or exchange, defective, unopened merchandise purchased at AlFuttaim Son’s, or its Distributers subject to the exceptions and timeframe for returns listed below. All merchandise returned to AlFuttaim Son’s must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. If your merchandise is not returned with all original items or if the items are damaged, AlFuttaim Son’s may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by AlFuttaim Son’s Direct, in its sole discretion, to be defective.
Exceptions to Return Policy
• If you wish to return a product that came with a free promotional item, all items must be returned together. If the free promotional item is not included with the return, AlFuttaim Son’s may in its sole discretion either reject the return entirely or reduce the amount of your refund credit by the full retail price of the promotional gift.
• Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by AlFuttaim Son’s, in its sole discretion, to be defective.
• If you wish to return any major appliances (Refrigerator, Over-the-range Microwave, Range, Dishwasher, Washer/Dryer) purchased through AlFuttaim Son’s Direct, you may initiate the return within 15 days of accepting delivery of the product by contacting our customer service team. Installation and haul-away service through AlFuttaim Son’s if available and opted for will be performed on the same day as the delivery of the product. The return period starts on the date customer accepts delivery of the product.