Return & Exchange Policy:
1.Please check your purchased item before signing the delivery note as once you sign the note, Bim Dragon store will not be responsible for any missing items or any kind of physical damage on the item purchased and therefore, indicating that the return and exchange policy will not be applicable.
2. Products should be accompanied with the sales invoice for Exchange and/or Refund.
3. The returned item must be unused and in its original packaging, which includes the operation manual, accessories, registration card, free of costs bundles etc.
4. Exchange and/or Refund is not applicable in cases where the packaging is incomplete or the product is defective.
5. Delivery, installation, and service charges are non-refundable once performed.
6. Exchange and/or Refund on Major/Medium Home Appliances, Large Panels and Audio/Video Products will be exchanged or refunded based on the manufacturer’s authorized service center’s final report and approval.
7. Bim Dragon reserves the right to deduct BD 4.000 for delivery charges in cases of return/exchange.
8.Bim Dragon will not be held responsible for data loss or transfer of data for exchange/returned products.
9. Bim Dragon does not allow return and/or exchange of products that are damaged because of misuse. This includes, but is not limited to, scratches or malfunction due to wrong voltage connection.