1. Purchased items should be checked before signing the delivery note as once you sign the note, Yusif bin Yusif Fakhro store will not be responsible for any missing items or any kind of physical damage on the item purchased and therefore, indicating that the return and exchange policy will not be applicable.
2. Yusif bin Yusif Fakhro will gladly Return or Exchange your purchases within 7 days from the date of purchase.
3. Products should be accompanied with the sales invoice for Exchange and/or Refund.
4. The returned item must be unused and in its original packaging, which includes the operation manual, accessories, registration card, free of costs bundles (bundled items or promotional vouchers) etc.
5. Exchange and/or Refund is not applicable in cases where the packaging is incomplete or the product is defective.
6. Delivery, installation, and service charges if any are non-refundable once performed.
6. Refund through Credit/Debit card will incur deduction of transaction charges.
7. Yusif bin Yusif Fakhro reserves the right to deduct BD 7.00 for delivery charges in cases of return/exchange of Appliances.
Dead on Arrival/ Not Functioning:
1. Products that are returned within 10 days as “Dead on Arrival” / “Not Functioning” may be Exchanged or Refunded after technical inspection from either our technicians/manufacturers’ or the supplier technicians.
2. Any product purchased within 7 days and returned as “Dead on Arrival”/“Not Functioning “as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel’s or manufacturer’s authorized service center technician, as applicable. The process can take up to four working days. Exchange/Refund will be processed only after the investigation/technical report.
Store Management will act as per the above policies and its decision will be treated as the final decision.