The customer will be refunded if one of these conditions is met:

• The issue concerns a bug, that has not been fixed following the claim
• The item is lacking a feature that is advertised in the app description page
• The item does not install properly on the advertised version
• Customer claims within 15 days from delivery item.

The conditions in which the customer will not be refunded:

• The demand concerns a new feature, not advertised in the description of the item
• The item had a bug that the publisher was able to fix following the claim
• The item works well, but is not satisfying the customer’s specific needs