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The customer will be refunded if one of these conditions is met:
- The issue concerns a bug, that has not been fixed following the claim
- The item is lacking a feature that is advertised in the app description page
- The item does not install properly on the advertised version
- Customer claims within 15 days from delivery item.
The conditions in which the customer will not be refunded:
- The demand concerns a new feature, not advertised in the description of the item
- The item had a bug that the publisher was able to fix following the claim
- The item works well, but is not satisfying the customer’s specific needs
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