- Tanweer EDU ensures
that all products are new, unused, and undamaged. However, if there is any
damage to the product, please notify us within three days of receipt of the
product. We will replace the product at no cost.
- To ensure the best
customer service, all Tanweer EDU purchases are available for replacement
within 7 days of arrival. All you need is:
- Ensure that they remain in their original
- Fill out the return request form here and we
will contact you directly.
Replacement and return
terms and policies:
- The policy of replacement and retrieval
includes all Tanweer EDU products.
- In the event that a wrong product arrives at
you or a shipment arrives improperly, Tanweer EDU will bear all shipping and
replacement costs. If you wish to exchange or return for any other reason,
Tanweer EDU will not incur any shipping costs incurred.
- The customer does not have the right to refund
money for the return of the products he has acquired through the purchase of
bonus points. He will be compensate with reward points.
- If a customer receives a free credit or a free
voucher, he or she may not transfer the balance to cash.
- Tanweer EDU will refund the funds in the form
of a cash balance in the customer's account at the store once the returned
shipments arrive at the store or send the money back to the customer's account
in a period not less than one week after communicating with the customer and
taking his information clearly.
- If the customer purchases
the products via Visa or MasterCard cards, and the customer wishes to recover
the amount, the refund will made by returning the payment to the same Visa or
MasterCard card that purchased.